Return Information

Informing us

In case you wish to return a product you have purchased; you have the opportunity to do so within 14 days from the date of receipt of your products, by phone at the customer service phone +30 210 5759977, during working days and hours. The product should not be used. Otherwise, our company holds the option to refuse the return of the product. Our store should be informed immediately before any action. Our online store does not make changes for items such as ties and cufflinks EXCLUSIVELY.

Sending the product back to us

a)Pack the product in a large package so that it is protected during shipment.

b)Put the purchase receipt in the same package.

c)Send the parcel, through the courier agency from which you received your order, in view of the Return Department of Prince stores to the address: 25 Sarandaporou str, Peristeri, Athens

Please note that the return cost is 4 Euros and burdens the customer. In the event of company’s mistake, such as a defective product, or shipping the wrong product, the return costs are borne by the company. Most of our items and accessories are ready to be delivered from our stores. We strive to ensure prompt delivery to customers in all our items.

Due to the large quantity of our products, which is constantly changing and increasing, in some cases there is a problem of availability, either due to high demand or due to untimely delivery by our suppliers.

In case of a product not being immediately available, we inform you and suggest alternatives.